Mission 2
+ Letter of Complaint Dear Sir/Madam, I am writing to complain about the quality of the service and food I received on Eagle Airways flight 711 from London to Madrid on 12th June. The crew were totally indifferent to the passengers. A fellow passenger, an elderly man, required assistance and repeatedly pressed the call button. He received no attention whatsoever. I happened to turn round and saw three members of the crew sitting at the back of the plane, chatting and smoking! I find this behaviour unacceptable. Had there been a real emergency, the crew would have been totally unprepared. In addition, when the food arrived, it had not been properly heated. Apart from being unappetising, this is extremely dangerous, as inadequate heating can result in severe food poisoning. As I travel by plane frequently, I will seriously reconsider using Eagle Airlines again unless the situation improves. Yours faithfully, Heather Briggs | + ÐиÑÑ - ÑкаÑга Шановний пан / панÑ, Я пиÑÑ, Ñоб поÑкаÑжиÑиÑÑ Ð½Ð° ÑкÑÑÑÑ Ð¿Ð¾ÑлÑг Ñ Ñ Ð°ÑÑÑваннÑ, ÑÐºÑ Ñ Ð¾ÑÑимав в Eagle Airways Flight 711 з Ðондона в ÐадÑÐ¸Ð´Ñ 12 ÑеÑвнÑ. ÐкÑпаж бÑв абÑолÑÑно байдÑжий до паÑажиÑÑв. ÐопÑÑÑик, лÑÑнÑй ÑоловÑк, поÑÑебÑвав Ð´Ð¾Ð¿Ð¾Ð¼Ð¾Ð³Ñ Ñ Ð¿Ð¾Ð²ÑоÑно наÑиÑкав ÐºÐ½Ð¾Ð¿ÐºÑ Ð²Ð¸ÐºÐ»Ð¸ÐºÑ. ÐÑн не оÑÑимав, пÑоÑе, Ñваги. Я випадково обеÑнÑвÑÑ Ñ Ð¿Ð¾Ð±Ð°Ñив ÑÑÑÐ¾Ñ ÑленÑв екÑпажÑ, Ñо ÑидÑли в заднÑй ÑаÑÑÐ¸Ð½Ñ Ð»ÑÑака, кÑÑили Ñ ÑозмовлÑли! Я Ð²Ð²Ð°Ð¶Ð°Ñ ÑÐ°ÐºÑ Ð¿Ð¾Ð²ÐµÐ´ÑÐ½ÐºÑ Ð½ÐµÐ¿ÑийнÑÑноÑ. ЯкÑо б ÑÑапилаÑÑ ÑеалÑна надзвиÑайна ÑиÑÑаÑÑÑ, екÑпаж бÑв би зовÑÑм непÑдгоÑовленим. ÐÑÑм Ñого, коли пÑинеÑли ÑжÑ, вона не бÑла належним Ñином нагÑÑÑа. ÐÑÑм Ñого, Ñо вона бÑла не ÑмаÑноÑ, Ñе Ñ Ð²ÐºÑай небезпеÑним, оÑкÑлÑки недоÑÑаÑнÑй пÑдÑгÑÑв може пÑизвеÑÑи до ÑеÑйозного Ñ Ð°ÑÑового оÑÑÑÑннÑ. ÐÑкÑлÑки Ñ Ð¿Ð¾Ð´Ð¾ÑожÑÑ Ð»ÑÑаком ÑаÑÑо, Ñ ÑеÑйозно пеÑеглÑÐ½Ñ Ð¿Ð¾Ð´Ð°Ð»ÑÑе коÑиÑÑÑÐ²Ð°Ð½Ð½Ñ Eagle Airlines, ÑкÑо ÑиÑÑаÑÑÑ Ð½Ðµ покÑаÑиÑÑÑÑ. РповагоÑ, Ð¥ÑÐ·ÐµÑ ÐÑÑÐ³Ð³Ñ |
+ Apology letter Dear Patrick, I'm writing just to say how... |